FAQ

Frequently Asked Questions

COVID-19 Notice

We are shipping orders regularly now!

We have taken utmost precautions to prevent the spread of the corona virus. Our production units are regularly sanitized and the health of our employees is constantly monitored. It is imperative to state that all our operations abide by the social distancing laws and we are dedicated to provide only the best products to our customers.

Our production units are regularly sanitized and the health of our employees is constantly monitored. It is imperative to state that all our operations abide by the social distancing laws and we are dedicated to provide only the best products to our customers.

 
Quality & Safety

Our production units have been audited by Disney International Labour Standards Group and certified by International Independent Inspection & Testing Company for quality and safety of our plush toys.

Our safety standards are as follows: 

USA: ASTMF963 EUROPE: EN71 INDIA: IS 9873 MIDDLE EAST: GCC conformity quality marking.

We are dedicated to provide our the best products to our customers, so we have our emphasis on product quality. We comply with all the safety standards and our products are totally safe for your child. We have taken necessary actions for making the production process eco-friendly. Social & ethical well being of the community has always been our priority. 

Shipping & Delivery
 

We ship orders throughout the week from Monday-Friday. Any orders placed over the weekend will be shipped the following Monday. Our standard shipping time is 3-5 business days. We provide free domestic shipping on all orders placed on our website so you do not have to worry about extra costs. The tracking ID will be shared to you through email once your order is shipped.

Please note that these are standard delivery times and rates. These times do not apply in case of unforeseen circumstances..

For more information, please feel to write us at mail@dimpytoys.com

Product Care and Washing
 

The washing procedure depends on the size of the product. Plush toys less than 35 cm in size can be washed in a washing machine with regular detergent. If the toy is bigger than 35 cm, gently wash it by hand with a light detergent. Avoid placing big-sized toys in the washer. Do not soak big toys in water as this may lead to loss of shape. After washing, let it sit in the sun to dry. Do not hang-dry or put the toy in the dryer. Once dried, use a comb or a hair brush to brush out the fur and it will be as fluffy and comfy as a new one!

 
Return & Exchange Policy

Currently, all orders placed through our website do not qualify for returns and exchange. However, if there is any issue related to quality or safety of our product, we would be happy to assist you. 

Wholesale Inquiries
 

Our two manufacturing units are based out of Delhi NCR. We specialize in licence plush and stuffed animal toys. We have our own distributor network and we supply to retail chains like D-Mart, Big Bazaar, Hamleys,and many more. In addition to our website our products are also available online on Amazon, Flipkart and First Cry.

 

To get a quote, please write to us at mail@dimpytoys.com with your requirements and a small introduction about your company. Our team will get back to you with the relevant information.

Customer Support
 

If you have any concerns regarding quality or safety of our products, online store, shipping information or any other query, please feel free to submit a query below:

Jasco Handicrafts Pvt. Ltd.

Unit 1 and Showroom: 

RZ 116-118/B Narsingh Garden Industrial Area, Khyala

New Delhi -110018

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